Returns & Exchanges Policy

At EMALL City Portal, we strive for complete customer satisfaction and offer a 30-day return window for most items in their original condition. Please ensure all tags are attached and the product is unused to qualify for a full refund or exchange.

1

Initiate Your Request

Log in to your EMALL City Portal account and navigate to the 'Order History' section to select the items you wish to return.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all documentation and accessories are included to prevent damage during transit.

3

Ship the Item

Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location or scheduled pickup point.

4

Receive Your Refund

Once our quality assurance team inspects and approves the returned goods, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing